Day to day our sweet sewing team comes to do work a lot of other folks don’t usually see. If you purchase or utilize any of our reseller items, wallet interiors or items in our kits that are already sewn you have seen the handiwork of the sewing department. Our sewing team also uses the clicker press for pre-cuts and does amazing work on needed repairs.
One of the things SLC is known for is their sewing machines and the sewing department uses one of the most popular, yet versatile models we offer. The Cobra Class 20. According to our website, “The Cobra Class 20 is a flatbed machine perfectly suited for book covers, liners, bags and sheaths with its compound feed walking foot, servo motor and speed reducer…This machine is great for beginners because of the speed reducer – you can sew at full torque at virtually any speed!” Because this is the machine that is used most in the sewing department, SLC associates go to Terri quite often with questions about the Cobra Class 20 and about sewing in general due to her knowledge and expertise.
Terri’s got an amazing and efficient team beside her in the sewing department. You’ve never seen folks that could sew up pieces so quickly and with such expertise. They are always willing to help or complete any pieces that need sewing. There is a lot of experience and back knowledge that they each bring to the table and each associate is uniquely creative and always helpful. They’ve got great attitudes and are an integral part of our team. We are super thankful for all that they do and inspire.
The retail floor here at Springfield Leather Company is unlike any other retail floor I have personally ever experienced. When you first walk in our front doors you are pleasantly surprised with the nostalgic smell of leather and greeted by a smiling (behind a mask), friendly face! You can take a look around to see aisles and tables full of differing leathers, whole walls of beads, tools and hardware. You would see belts and bags hanging to be browsed through, and many gorgeous rocks of all sizes.
Our retail store has a very eclectic, northwestern, earthy feel to it. When you enter into the store there are endless possibilities that await. That’s where our retail staff comes in! Anyone could have an amazing store, but without an amazing staff to match it – the store would lose it’s purpose and it’s lively spirit. Our retail staff’s aim is to meet people where they are. From beginners to professionals and creator of all sorts and ages.
That is exactly the type of attitude our retail staff members aspire to emulate, one of genuine care to see people succeed. They strive to help every person who walks in the door find exactly what they are looking for to make their creative aspirations become a reality.
Come visit us here in Springfield, Missouri. We would love to meet you in person and show you around the store!
Here at SLC we always love to compliment each department as it takes a village. Our SLC crew here is like a well-oiled machine day to day! Not a lot of folks know what all goes on behind the scenes here at Springfield Leather Company so we are going to give you a peak into the very busy daily lives of our Office Team.
Now, if you have ever given our store a call you have most-likely come in contact with one of our awesome office ladies! They are not only answering phones but they are constantly assisting customers. On the other end of the line with our office ladies are folks with a wide array of questions, concerns and inquiries. From hobbyist, to resellers, retired or elderly, veterans to bootmakers or folks who make reenactment costumes – our office staff is welcoming to all!
Many people still really enjoy and appreciate person to person business and here at SLC we respect and agree that person to person business is excellent! That is why our office ladies are so amazing. Each lady is a jack-of-all-trades, not only do they practice amazing communication and customer service skills but they have to know all about the many, many items and options we have available here at Springfield Leather Company. Whether it be by email or phone our office staff communicates efficiently and they are always very helpful.
SLC has customers all over the world and all over the country – we really take pride in that fact and welcome anyone who wants to learn! A couple of our ladies are bilingual as well they are always eager to assist with anyone who calls wanting to ask a question or put in an order.
When asked what she loves most about working in the office, Jennifer said,
“I think my favorite part about working in the office is talking to customers of different occupations, backgrounds, accents; and just all walks of life…We have customers nationwide and sometimes even worldwide! I feel like we are connecting on a global level. It’s definitely interesting! Just a couple hours ago, I was talking to a customer who was calling from Australia! I love the different personalities that I come across and if I have the opportunity to help someone’s day get better, it’s all the more rewarding!”
For our ladies in the office this season has been extremely busy. Many folks have faced shipments coming in late this month. A lot of the issue seems to be due to a higher percentage of online orders all across the country. Most of which are requested to be sent to their door step with in a few days. The post office has been struggling to get packages to homes quick enough and things have begun to pile up for them.
Naturally our office staff fields many phone calls about packages not being delivering on time. Each office staff member handles every situation with grace and facts. They realize that behind every phone call is a person just trying to get a simple answer. Unfortunately, the postal service is very backed up and overly busy this season with the extremely high percentage of online orders being processed. This means we are getting even more phone calls about the location of said orders. Each office staff member is very understanding and does as much as possible to reassure our customers when their package was shipped and they assists in any way possible to get the package out as quickly as possible. This has been a tough year for everyone in one way or another and our office ladies get that. They are kind and helpful and extremely well-informed, so if you need any assistance, please, just give us a call and always thank the office ladies!
Here at SLC there are many people who work very hard day to day to make sure our business runs smoothly. One of those amazing departments here at SLC is our Research and Development team. This team is full of creative and hard working folks. Though they are a fairly small team they are very important to the innovative aspect of our company. Each day they are faced with new possibilities of what to create or design for our customers to enjoy and maybe even dare to duplicate on their own.
On a normal day here at SLC you can walk over to the R & D Department, right next to one of our biggest windows here at our store location, where the sun shines in on a sunny day to find our R & D Department hard at work.
You would see Larissa at her table working on and creating various different products from unique acessories like folding camp chairs and hats to trendy bags, or sturdy holsters, to patterns and templates for our customers to follow. Not only does she create these products but she simultaneously researches new and innovative ideas for future projects.
Next you’ll find Denny over at his work table tooling a saddle bag or some Sheridan style belts that are sure to inspire our western style leather creators. Denny teaches leather tooling classes a couple of times a month and has a lifetime full of knowledge when it comes to his craft, he is definitely someone you would go if you had questions about tooling leather or saddle construction.
Across from Denny you’ll see Brenna putting together the instructions, diagrams and packaging for completed developments and products that go into our customers’ hands. Brenna translates the process from the original crafters’ perspective into an easy to read and follow step by step process. When asked what she likes about working in R & D she said, “We get to create new and exciting products that set us apart from our competitors. Since I design the kits, the best part for me is working with master crafters and breaking down their process for others to learn from. It’s fun seeing new designs made every day.”
Now we can’t forget Clayton, who oversees the department. Clayton has made many debuts in our SLC Live videos as one of SLC’s craftsmen. One of his most recent being a “How To” on making an Aussie Hat! Clayton doubles as a Director over a couple areas including the Shop and R & D. He oversees current and future products that need to be finalized, fine-tuned, observed or tested before moving forward into the hands of the craftsmen and women who purchase our products. There is always something new to be done in their department and they are quite the creative and open-minded bunch; always ready for something new.
Individually this team is extremely talented and open-minded when it comes to creating and crafting new designs and taking on new projects. Often a fellow employee will go over to the R & D Department with an idea for a new template or product and the R & D Department will turn it into a handcrafted and well-made reality while inputing their own spin on it! This team has to stay ahead of the leather trends curve and they work hard to produce and oversee products that our customers will love and use. We are thankful for such a great group of creative hard working folks in our R & D Department and we would definitely not be the same with out them!
In our last couple of Newsletters we explained how we measure leather here at Springfield Leather in square footage. Typically when you receive a piece of leather from us, there will be natural edges included in your “cut” as it is a piece of a whole hide. Our Gathering Team is who makes sure that the square footage you receive in the mail is to your order’s specifications.
Here at Springfield Leather we have an amazing group of folks who make up our Leather Gathering Team. They do just that, gather your leather to fulfill your order right here at our shop. They check your order and customer notes, walk right over to our huge leather storage area, and grab your leather. Sometimes they have to climb a tall rolling ladder to reach the leather they need because our leather storage area is just as tall as it is wide. Next, they carry your leather over to their cutting table to measure and cut. The cutting table has a square footage graph on top for measuring each piece. The graph on top of the table really comes in handy when you’re working with, and measuring, the leather’s natural edges (which are most likely distressed and curved). After measuring the square footage of the piece, they make one single cut to the leather to finish up and fulfill the order. After making the final cut they take the remaining leather back to storage area for future orders.
Cori, one of our Leather Gathering veterans, says, “Once the gatherer makes the cut and finishes the order, the leather is rolled up in a specific way depending on what type of leather it is. Some are rolled with the grain side out, and some with the grain side in. Our leather team is very knowledgeable about each leather – and packing orders is very important for us to get correct!”
Watching them roll leather orders up to be shipped, the Leather Gathering Team is very efficient and mindful of every order that they are fulfilling. You walk in the back of the shop where they are constantly busy and they always have great attitudes! The team is very knowledgeable about the leather that passes through their department’s hands every day and are always willing to share their knowledge and answer any questions about measuring leather.
Many people have bragged about how quickly they get their leather orders and we owe a lot of that praise to our amazing Leather Gathering Team here at SLC. We would not be the company we are today without each working part of our team – and our Leather Gathering Department is a great team player!